Try Earplugs For 30 Days / Nights
Earplugs are a very personal item in how they fit and feel so we understand it's important to be able to try them. Trying them out also gives the opportunity to assess how they work at blocking unwanted noise. We are happy for you to do this with the earplugs we sell.
By default earplugs are classified as a personal hygiene product and as such fall outside the scope for the usual rights to return once packaging has been opened.
We are willing to break those rules and we will accept returns of earplugs that have been opened and tried for either refund or exchange. However, there are some terms and conditions.
All returns / exchanges are to be actioned within 30 days of receiving delivery of your order.
Please follow the section below that applies to you:
Unopened Packaging Earplugs & Ear Foams
We will accept these products back for a refund or exchange to the value of the product price paid. Where delivery has been paid we will refund the equivalent standard delivery charge, we do not refund the cost of any express delivery upgrades.
Opened Packaging Earplugs
We will accept these products back for a refund or exchange to the value of the product price paid. We do not refund any delivery charges paid in this scenario.
Opened Packaging Ear Foams
We do not offer refunds on packs of replacement ear foams, please ensure you have received the correct size from the packaging labelling before opening.
Our earplug comparison page explains how to tell what size foams you are using.
Please note: In all cases we do not refund return postage fees. Earplugs can be sent back as a large letter sized item with Royal Mail and we find their Signed For service to be very reliable.
How to return to us
To request a refund please send us an email to firstname.lastname@example.org
Please include in your email your EARxxxx order reference and a short description of why you would like to return the earplugs. We have found that depending on your experience we may be able to offer some individual advice to improve your experience with the earplugs and we welcome the opportunity to help.
We will reply to your email with details on where to send the earplugs.